So NOW I’m stuck which has a cancellation cost from Immediate Television set and NO Look at. What’s worse.. The client Service Rep says that she will be able to CLEARLY see in her notes the combination up and was endeavoring to correct it. At just one place I used to be contemplating… just maybe the wait or even the “unimportance†of my situation was as a result of the fact that I used to be a Residential shopper.
On 4/27/17 I paid out for services to generally be put in at my condominium. I at first bought The thought to receive spectrum from my sister on how wonderful the service is. With that said I TRIED! 7 to ten times later and two set up crews arrive to find out the pole for getting service is located 327 ft. Through the apt. Building desired they reported. Must wait another 7 to ten business enterprise days. I promptly responded to acquire a refund they usually promised me I would get in 4 to 6 weeks. Challenging to swallow but approved that patiently. 8 tech installers, a person supervisor plus a discipline tech named Bryon afterwards was explained to to surrender as the communications concerning installers and building wasn’t happening accurately. Have in mind I’ve talked to a great number of spectrum associates that I experienced webpages of notes. Was termed by Amanda in SRC which they was carrying out almost everything they may to obtain me service. By the way Amanda in SRC is and was the ideal associate they acquired. I gave praise to her supervisor. Simply because I don’t just complain about items I act on legitimate kindness and good customer service. Around four.5 weeks later on I however DONT have service and DONT have refund. A man named Joe B. Upton comes to my apartment And that i learn He's with building and tells me this case just fell in his lap to resolve. Remember I’ve nevertheless told all my neighbors how superior spectrum is and I’m acquiring it.
June 5, 2013 at eleven:07 am I termed in March because lines didn't allow for suitable clearance about my driveway. Tech came and did absolutely nothing. Friday’s twister brought about uprooted trees to provide principal line down to ground. I have known as ten instances, spoken with Tech Assistance Supervisors, and they have sent 4 techs/contractors and one particular supervisor to my house. Yesterday, they known as Ameren UE to return and Reduce electricity, without having scheduling a utilities fulfill time, and still left.
August 22, 2014 at 5:24 am I don’t even know where to get started on. Now we have lived inside our dwelling for 4 yrs not to mention went with Constitution because my spouse didn't want any kind of dish. We had an area cable firm once we lived near Dothan Alabama and in no way at any time had the issues We've got with Charter. We have experienced what Constitution phone calls tiling through the time we moved into our home until now (that has been as I mentioned 4 years). We have now known as and identified as and Constitution does send people out but possibly they don’t know what They are really executing or simply don’t understand how to correct it or Charter is just so huge they may care less regarding their prospects. We had on the list of tech’s give us his cell phone number and his supervisors variety, informed us if the situation continue to keep going on to get in touch with, regardless of if it absolutely was that evening. Nicely, the young guy wasn't long gone an hour or so and it started out heading out again. Very well, my husband called the supervisor and he was so hideous to my husband. My husband functions in the company Business office of a huge business and it is the company specialise in a particular Section. He explained if anybody that labored with his organization talked to a customer like this guy that labored with Constitution talked to a purchaser just how he talked to him, the man could well be fired. People today just don’t talk to shoppers just how he talked to my partner. But that just exhibits you that Charter does not treatment with regards to their shoppers. They're so major if they've got a person people small business or not they just don’t care. My partner stated if he could get the cell phone number for Constitution CEO, he would simply call. But there's not way. We've got wrote him a letter ( CEO: Thomas M. Rutledge – Constitution Communications) but of course no responds. What were being we wondering. He (Mr. Rutledge) is to huge for his pants to carry himself to phone a client or see that a thing is finished with regards to the horrible service that consumer is getting. If the picture is going out each and every other moment so we don’t know what the persons are declaring plus the channel has long gone out fully and also a screen will come up declaring Test back again later channel is briefly from the air. That is de facto wonderful specially once we are ideal in the midst of a clearly show that we've been experiencing. These tech’s have operate all new wire underground to our property and inside our home, within the neighbors home a few dwelling as much as our machines that services our cable box’s. Has any of that assisted, NO!!!!!!! The tech’s have even place whatever they phone a buster around the tools within the garage and continue to have problems. I instructed considered one of there customer service individuals a person time, †until you may get my service repair I’ll pay out all but one/4 of my Invoiceâ€. She advised me that my cable could be Minimize off if I did not pay back them. Once again, show Charter isn't going to care.
They arrived towards the put in, Considering that I had to operate a 12 hour change that working day I was not there. My boyfriend was. I still left a Notice in which I needed the relationship being. They termed my cellphone as instructed if they had any issues. They mentioned that I wasn't create for wifi services, that if I wished the wi-fi router I would need to fork out 39.ninety nine one particular time cost, in addition to five bucks further each month for the router, which I used to be Furnace Repair Service Stockbridge GA advised that I would not have to purchase throughout the “third party†where I setup the services. I advised the technician to go head an put in, but which i would be calling Client service to clear up these “difficulties†that I am having, he advised the best thing that I need to do is talk to to speak to a supervisor. The services ended up mounted and set up. The technician still left with no being aware of if my services ended up build because the “method was down†bought a cell phone call a little bit later on declaring that my wifi needs to be Performing but I was not residence at that time, After i received house it was Doing the job. They didn’t clear up their mess of wood shavings on the ground, which I could cope with, but they also still left a 20 foot very long orange wire dealing with my back again garden. Properly I referred to as customer service to debate my concerns With all the Wifi services and was designed conscious which i had an appt on Dec. 2nd for them to return out and place that long orange line below ground. I explained to the representative which i planned to speak to a supervisor. They bought me to one and I advised them of the issues I was having.
April twelve, 2017 at 12:twelve am Geoff Boytos is VP of Marketing and I gained an offer that states that I am (my identify) and account # (my account #) is qualified to receive a $ten reduction in regular monthly costs with 3X Web velocity plus much more channels than my present services. It states, once they reviewed my account, that I am suitable to obtain a proposal they defined. But when I known as they mentioned sorry you are not suitable. It truly is For brand new buyers of Specrum (which I am) since they took about my TWC account. Geoff Boytos “signed†the letter that states all the above mentioned, but they don't seem to be honoring Geoff’s provide.
In the last thirty day period I've needed to simply call into your assistance quite a few periods with a variety of concerns. Sooner or later all my lines were being mixed up and your service assist man or woman (whom I gave a nice study for) used about an hour or so rebuilding the lines properly on your end to ring in how we had arranged. later on that week right after nonetheless getting troubles, you guys arrived out and changed the telephone modem.
January seven, 2015 at 3:14 pm WORST business at any time to deal with. They don't know what it means to deliver shopper service and beleive that the These are performing the customer a favor as an alternative to the customer carrying out them a favor by chosing them. Dependent on the quantity of occasions they have got lied to me (blatent, recorded, and verifiable lies), it would seem which they coach their contact personnel regarding how to correctly misinform a customer to obtain them from the telephone.
He left a Be aware stating he remaining a Device in my house-guess what no Software. Due to the fact then the man has ongoing to harass me and it has left a Take note declaring that his supervisor said the police were being gonna get involved if I don't give him the Instrument back. Very well I hope he phone calls the police for the reason that I am on the brink of file harassment expenses on this technician. Here is the worst company I have ever had to handle and not a soul in my household ought to have for being subjected to this gentleman consistently banging on the door and sitting down during the driveway in addition to contacting continually!!!
I explained to her that I despatched the payment and she informed me to relaxed down so I hung up on her. I been given four more phone calls from that same quantity each day and now I bought A different a person this morning at eight:thirty. Yesterday I used to be so pissed that Constitution was executing this to me which i known as buyer service and in a reasonably serene way let the male have it. He seemed up my account and he admitted which i experienced a thoroughly clean payment file. I instructed him that they need to look into things such as this before they allow the attack Pet out. Evidently they cannot end the assault dogs so he instructed me dismiss the call if I acknowledge the exact same quantity calling. Sure adequate the first thing this early morning I see the exact same quantity contacting. Have any of you experienced activities such as this with Charter Cable or can any one enlighten me regarding how to combat back again or how I can escalate my reaction?
This I get and I'm able to see how they ended up baffled with the previous list of figures and built the ask for….what I don’t get is how the amount was unveiled to them.
I've Several years!!!! of problems of worthless large provides clogging my mailbox. All features not remaining honored, and despatched to 4 different persons that use a similar account! Excellent grief!! You are the worst marketers at any time.
At this time acquiring been on the demand forty minutes to execute an purchase which was recognized and doXXXXented I informed HIM that if this was form of shopper service supplied by Spectrum Cable that it would a error to go ahead. I requested that the order be cancelled.
For the second instance, your failure, though localized to our community, was no much less pleasant to us. I once more obtained to spend a prolonged length of time on my cellular telephone trying to get as a result of to the shopper service only to discover that you had workforce in the area engaged on the service lines.